Slack integration

Slack is a new way to communicate with your team. It’s faster, better organized, and more secure than email.

Read more about Slack.

SETUP

Here’s how to integrate Slack with our Omnilinq platform.

If you don’t have a Omnilinq account already, click here to create one now.

From the sidebar menu, select Administration, and proceed to Integrations. 

Click on the Slack Agent Assistant tab, and then on the Add to Slack button, as pictured below: 

Click on the “Allow” button when asked to grant permission to Paldesk to access your Slack workspace. Once you’ve done that, move on to the next step. 

Next, you will be redirected back to your Omnilinq dashboard. Please select the ‘+‘ icon in the upper right corner to add a new Slack channel.  

A new form will appear, so please fill in the required information listed below. 

In order to integrate your channel, edit the following options:

Slack channel name – the name of your Slack channel visible in your Slack account under Channels. The newly created channel will be private, not public.

Associated group – a group of agents able to see and respond to chat messages in this channel.

Close Slack conversation when chat conversation is assigned to Agent – here you can decide if you would like to close the conversation in Slack once it’s assigned in Omnilinq. You can also modify that option in the app, by clicking on the toggle switch next to the “Interrupt on assign” option. 

  1. When interrupt on assign is enabled, a Slack conversation will be closed if a chat is assigned in Omnilinq. This means your channel member won’t be able to view the interaction or reply.
  2. In contrast, when interrupt on assign is disabled, a conversation will remain visible in the private Slack channel even if it’s assigned in Omnilinq. Members of the integrated chat channel will be able to reply to a chat directly from Slack.
  3. Finally, once you’ve set everything up, click on the Create button. 

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Omnilinq

Communicate without limitations
and provide the best service you
can for your customers!

Sedam IT d.o.o.
Koledovčina 2, 10 000 Zagreb
tel. + 385 1 2353 777 
email: omnilinq@sedamit.hr

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Omnilinq

Communicate without limitations
and provide the best service you
can for your customers!

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Sedam IT d.o.o.
Koledovčina 2, 10 000 Zagreb
tel. + 385 1 2353 777 
email: omnilinq@sedamit.hr

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Izrada internetske stranice sufinancirana je sredstvima Europske unije iz Europskog  fonda za regionalni razvoj.