Mailchimp

Mailchimp helps small businesses do big things, with the right tools and guidance every step of the way.

 

Read more about Mailchimp.

SETUP

Here’s how to integrate your Mailchimp with our Omnilinq platform.

If you don’t have a Omnilinq account already, click here to create one now. Since Omnilinq does not support a direct integration with MailChimp, you will need to link your Omnilinq account to Zapier firstOnce you’ve added Omnilinq as one of your Zapier integrations, follow these steps to create your first Zap (connection) with MailChimp:

In your Zapier dashboard, select the “Make a Zap” button. 

When a new window opens, select Omnilinq as the first app you would like to connect. Again, Omnilinq is not an official Zapier integration, so make sure to click on the invite link to add it. You can find the invite link in your Omnilinq dashboard. Go to Administration – Integrations – Zapier, scroll down to Step 3. of user instructions and click on the link.

Next, select an event in Omnilinq that will trigger a response in MailChimp. For instance, if you choose “New conversation”, something will happen in your MailChimp account every time a new conversation is generated in your linked Omnilinq account.’.

Select an event which will trigger a response in MailChimp, and click on “Continue”. 

Next, Zapier will ask you to log into your Omnilinq account to verify the connection. Use your Omnilinq account email and the Zapier token you can find in your Omnilinq dashboard (Administration – Integrations – Zapier).

When you’ve copied the token, go back to Zapier and sign in with your account email. Paste the token in the box and click on “Yes, continue“. Once you have confirmed the connection, Zapier will ask to test your trigger. This will help confirm you linked the right Omnilinq account and completed the configuration successfully. Click on “Test trigger” to proceed. Zapier will fetch some of your recent conversations to identify the fields you use to identify your customers and agents. This will help you configure your Mailchimp settings in the following steps. 

Now that you’ve finished setting up Omnilinq as the first app in your new Zap, you can proceed to add Mailchimp. In your Zapier dashboard, move on to the “Do this” tab.

Choose Mailchimp as the other app and select an event. Here you can determine how Mailchimp will respond to the Omnilinq trigger. For example, when a new conversation is created in your Omnilinq account, the Omnilinq contact will be added as a new Mailchimp subscriber. Next, select your preferred event and then click on Continue“.

Once you’ve done that, Zapier will ask you to log into your Mailchimp account to verify the connection. Sign in and proceed to the next step. Customize your subscriber to match the Mailchimp fields to client information provided by Omnilinq. For example, if you would like your customers’ emails to be recorded in Mailchimp as new subscribers, make sure to select “Affected email” as the subscriber email.

When you finish setting things up, activate your new Zap.

If you set things up based on these instructions, all new Omnilinq contacts (automatically created when customers start a new chat with your Omnilinq team) will automatically become Mailchimp subscribers. Every time a new contact is created in your Omnilinq account, it will be automatically added to your Mailchimp subscribers. If you go to your Mailchimp dashboard (Audience – Contacts), their email will be on the list.

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Omnilinq

Communicate without limitations
and provide the best service you
can for your customers!

Sedam IT d.o.o.
Koledovčina 2, 10 000 Zagreb
tel. + 385 1 2353 777 
email: omnilinq@sedamit.hr

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Omnilinq

Communicate without limitations
and provide the best service you
can for your customers!

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Sedam IT d.o.o.
Koledovčina 2, 10 000 Zagreb
tel. + 385 1 2353 777 
email: omnilinq@sedamit.hr

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Izrada internetske stranice sufinancirana je sredstvima Europske unije iz Europskog  fonda za regionalni razvoj.